Προσωπικός λογαριασμός Είσοδος και εγγραφή
Δημιουργία αγγελίας

Billing support agents

Επαρχία Πάφου, Paphos - Άγιος Θεόδωρος
Καταχωρήθηκε: 14.01.2025 18:08 Kωδ. αγγελίας: 5564211
Μεταφράστε σε: Ελληνικά English Русский Deutsch
Εμφάνιση πρωτότυπου

BILLING SUPPORT AGENTS

ENGLISH SPEAKING is a MUST Knowledge of ITALIAN—SLOVAKIAN—CROATIAN is an advantage

Positions available as of January 2025

* Billing Support Agent to join our customer support team. In this role, you will be the first point of contact for our clients, assisting them with payment processing, handling billing inquiries, and managing KYC (Know Your Customer) documentation. This is a fantastic opportunity for someone who is detail-oriented, enjoys helping people, and thrives in a dynamic, customer relating environment.

* Job Description: As a Billing Support Agent, you will provide essential support to our clients by processing payments, addressing billing-related questions, and ensuring that KYC documentation is completed accurately and efficiently. You’ll be a key part of the customer service team, delivering a high standard of service, resolving issues quickly, and ensuring compliance with internal policies and regulatory requirements.

* Key Responsibilities:

- Payment Processing: Assist clients with processing payments for products/services, ensuring that transactions are smooth and error-free.

- Billing Inquiries: Handle customer inquiries related to billing, payment discrepancies, refunds, and account balances via phone, email, and chat.

- KYC Documentation Support: Guide clients through the process of submitting KYC documentation, including verifying identity and other required documents in accordance with company policies.

- Issue Resolution: Troubleshoot and resolve any payment or billing issues, ensuring timely solutions to maintain customer satisfaction.

- Customer Communication: Provide clear, accurate, and timely updates to clients regarding their billing and payment status.

- Compliance & Data Security: Ensure that all client information is handled securely, in line with privacy and regulatory standards.

- Collaboration: Work closely with internal teams (finance, compliance, and customer service) to address issues and ensure a seamless experience for customers.

- Documentation: Keep detailed and accurate records of client interactions, transactions, and KYC submissions.

* Requirements:

- Experience: Previous experience in a customer support or billing role, ideally in a payment processing or financial services environment. Experience with KYC processes is a plus.

- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to customers.

- Attention to Detail: Highly detail-oriented, especially when verifying KYC documentation and processing payments.

Problem-Solving: Ability to handle customer issues or billing discrepancies professionally and efficiently.

- Tech-Savvy: Familiarity with payment systems, CRM tools, and ticketing platforms. Knowledge of common billing systems is a plus.

- Customer-Focused: Passionate about delivering exceptional customer service and providing a positive experience.

Language Skills: Fluency in English (additional European languages are a bonus).

- Regulatory Knowledge: Understanding of financial regulations and compliance standards, especially in relation to KYC processes (preferred but not required).

* What We Offer:

- Competitive salary and performance-based incentives.

- Flexible working hours and remote work opportunities.

- A collaborative and supportive team environment.

- Opportunities for growth and development within the company.

- Access to ongoing training and career progression opportunities.

- Work with a passionate and motivated team in a fast-paced industry.

Σχετικές αγγελίες

  • Top Ad
    Call centre operator
    Job Description: We are seeking a Call Centre Operator proficient in Russian and Kazakh languages to assist clients with straightforward online registration procedures. The ideal candidate will possess excellent phone etiquette, empathy, and a helpful demeanour. Key Responsibilities: • Answer incoming calls promptly and professionally. • Guide clients through simple online registration processes. • Maintain accurate records of client interactions. • Provide exceptional customer service with empathy and patience. Requirements: • Fluency in both Russian and Kazakh languages. • Excellent communication and interpersonal skills. • Professional phone manners and presentation. • Ability to work independently and as part of a team. • Prior experience in a call center or customer service role is advantageous. Additional Information: This position is initially for a testing phase, with the potential to transition into a permanent role based on performance. Working hours are negotiable within the specified time frame. Please send your CV
    R2P CAPITAL, Χθες 17:41, Επαρχία Πάφου, Paphos - Άγιος Θεόδωρος
    Θέσεις εργασίας » Άλλα
  • Car wash cleaner
    Our company is looking for a dynamic car wash specialist (New Technology for carwash) for its new division in Paphos covering the carparks surrounding the airport .• Candidates must have valid driver's license & working permit .• Basic Tablet/Computer knowledge is a plus .• Candidates will have an opportunity for full training of products.• Attractive package & benefits.• Possibility of working shifts is available
    Valdas, 09.01.2025 12:08, Επαρχία Πάφου, Αγία Βαρβάρα
    Θέσεις εργασίας » Άλλα
  • Glass company worker
    Nava Trading Ltd is looking for glass workers(windows, glass railings, showers, etc). The candidates must have at least 6 months' experience in working with glass machinery or installations for external jobs.
    Antonis, 20.01.2025 18:57, Επαρχία Πάφου, Paphos - Άγιος Θεόδωρος
    Θέσεις εργασίας » Άλλα


  • Μισθός συζητήσιμος
    Athena Cortez

    Στο Bazaraki από Απρ, 2022

    Άλλες διαφημίσεις από τον χρήστη
    Κοινοποίηση
    You need to pass document verification to proceed
    Φωτογραφήστε το έγγραφο
    Σαρώστε το πρόσωπό σας με κάμερα
    Pass document verification
    After passing documents verification you will be able to create ads and contact sellers.
    Your document verification is now being processed.
    Η διαδικασία αυτή κάνει περίπου 60 λεπτά.
    After passing documents verification you will be able to create ads and contact sellers.
    Error 400
    Αποθηκεύστε τις αναζητήσεις σας!
    Πιέστε το κουμπί" Αποθήκευση αναζήτησης "σε μια σελίδα αποτελεσμάτων αναζήτησης
    Έλεγχος για ενημερώσεις στα Αγαπημένα
    Έλεγχος για ενημερώσεις στα Αγαπημένα
    Πιέστε το πλήκτρο αστέρι και αυτή η διαφήμιση θα είναι στην αγαπημένη σας περιοχή, όπου μπορείτε εύκολα να το δείτε ξανά!
    Αυτή η ιστοσελίδα χρησιμοποιεί cookies
    Χρησιμοποιούμε cookies με σκοπό να βελτιώσουμε την εμπειρία σας ως χρήστη και τις υπηρεσίες μας, αναλύοντας την περιήγησή σας στο Δικτυακό Τόπο. Παρακαλούμε ενημερωθείτε για την Πολιτική Cookies.