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Italian customer support agent

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Limassol, Limassol - Agios Nicolaos

Posted: 17.12.2024 10:57 Ad ID: 5575280

Job type: Full-time
Experience: Any
On-site/Remote: On-site

Translate to: Ελληνικα English Русский Deutsch

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Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Support Agent for Italian Clients to join their team. In this full-time position at their office, you will be responsible for maintaining relationships with Italian clients, delivering high-quality service, and ensuring an excellent customer experience.

Job Responsibilities

Provide client support via phone, email, and chat, addressing inquiries and resolving issues.

Handle requests such as account openings, data updates, and various transactions.

Collaborate with internal departments (compliance, operations) to meet client needs.

Promote products and services, identifying cross-selling opportunities.

Update the CRM system with relevant client interactions and information.

Requirements

A native Italian speaker with excellent communication skills.

Customer-oriented mindset and strong problem-solving skills.

Passionate about IT and possesses strong computer skills.

Experience in a customer service or customer relations role is a plus.

Good organizational skills and ability to multitask.

Team player with the ability to work independently.

What they offer :

Competitive salary and benefits package.

Continuous training and professional growth opportunities within a dynamic, global company.

A supportive and collaborative work environment that values diversity and inclusion

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