Head of monitoring
A Cyprus Investment firm is looking to hire a Head of Monitoring department.
Job description
• Manage the monitoring function by handling various jurisdictions simultaneously
• Design and implement monitoring training programs for employees to enhance their understanding of monitoring obligations.
• Monitoring recorded calls on a daily basis
• Monitor the quality and type of communication delivered to Clients
• Monitor whether external communication complies with regulatory requirements of CySEC and internal procedures
• Evaluate Call Quality based on the company's procedures
• Track and identify key issues and report them with feedback to the Management
• Prepare monitoring reports
• Translate documents related, but not limited to call monitoring to English and vice versa
• Promote and maintain high standards of conduct
• Keep up-to-date records and files
• Perform any other related duties as requested by the Management
Requirements
• Excellent knowledge of English is a must, Slovak, Czech and/or Spanish language will be considered as a big advantage
• Minimum 1 year of experience in the Monitoring or Compliance Department in a CIF
• Proficiency in MS Office
• High integrity
• Excellent verbal and written communication skills.
• Be a good listener and able to maintain confidentiality
• Strong critical thinking skills
• Positive attitude and team spirit
• Strong Attention to detail
• Ability to meet deadlines on time
• CySEC certificate will be an advantage
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