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Customer relations agent - italian-speaking

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Limassol, Limassol — Agios Nicolaos

Опубликовано: 03.12.2024 14:50 Номер объявления: 5556600

None: Full-time
: Any
None: On-site

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Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (Italian-speaking) to join their team. In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to their Italian-speaking clients.

Job Responsibilities

Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.

Deliver excellent customer service and ensure a positive customer experience.

Process customer requests, such as opening new accounts, updating personal information, and handling transactions.

Identify and pursue sales opportunities and cross-selling within the existing customer base.

Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.

Record customer interactions and maintain relevant information in the customer system.

Proactively communicate with customers about new products, services, and promotions.

Requirements

Excellent communication skills in Italian, both written and verbal.

Customer-oriented mindset and strong problem-solving skills.

Passionate about IT and possesses strong computer skills.

Experience in a customer service or customer relations role is a plus.

Familiarity with the financial sector and knowledge of investment products is a bonus.

Good organizational skills and ability to multitask.

Team player with the ability to work independently.

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