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Customer support representative - native portuguese speaker
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Our client, a leading the iGaming entertainment company based in Limassol is currently seeking a Customer Support Representative to join their expanding team. As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You will be representing the company thus you must possess a vibrant and responsible character as well as be able to work shifts.
Responsibilities:
• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying up to date on rules, processes and licensing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.
Requirements:
• Native Portuguese
• Proven customer service experience is welcomed but not mandatory since the company provides
• comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness
What's in it for YOU?
• Excellent work environment
• Attractive salary package
• Monthly and Annual incentive Bonus
• Monetary vouchers on birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enroll in company's medical insurance plan
• Possibilities to enroll in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organizations.
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