Customer service - full time

Job Title: Customer Service Advisor

Location: Crystec Spas, Paphos, Cyprus

Employment Type: Full-Time (Monday to Friday, 9 am - 5 pm)

About Us:

Crystec Spas is the only hot tub manufacturer in Cyprus and the largest hot tub retailer in the region! We are committed to delivering an unparalleled experience to our customers and pride ourselves on providing only the best-in-class service.

Role Overview:

We are seeking a motivated and detail-oriented Customer Service Advisor to join our growing team. This role is crucial in supporting our customers' servicing needs, ensuring their satisfaction at every step. You will coordinate the hot tub engineers’ schedules, book appointments, and ensure efficient, timely service for our clients.

Responsibilities:

• Provide high-quality customer service to support customers with ongoing hot tub servicing needs.

• Use our CRM system to manage and coordinate engineers' schedules, optimize efficiency, and ensure proper follow-ups for a seamless customer experience.

• Book appointments and maintain accurate records of service schedules.

• Communicate with customers regarding service inquiries and follow-up on service outcomes.

What We Offer:

• Competitive salary plus commission opportunities.

• A collaborative and dynamic work environment.

If you’re ready to deliver exceptional service and support in a growing industry, we’d love to hear from you!