Front office manager

Job description

Our Front Office Manager is responsible for managing front desk guest service operations while supporting the management team in providing overall leadership in the business continuing effort to deliver outstanding guest service and operational efficiency across all departments.

The FOM will assist in managing performance, communicating feedback, and administering Responsibilities include working with our accounting team and being the primary contact for Yamas guest inquiries, rewards reimbursements, and account reconciliation.

The Front Office Manager provides impeccable guest service and is a role model for delivering exceptional guest experiences.

What are we looking for?

Exceptional customer service for both our guests and team members.

Business & Financial Skills with the highest standard of care in managing guest transactions, financial reporting, account reconciliation, and confidential data.

Premium brand experience with a proven track record in team management and leadership. Help us grow the Yamas brand on social media

CORE RESPONSIBILITIES:

• Highly visible and interact with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.

• Observe service behaviors of team members and provide feedback continuously strive to improve service performance.

• Review comment cards, guest survey results, and other data to identify areas of improvement. Review both positive and negative findings with the team and ensure appropriate action is taken when needed.

FRONT OFFICE RESPONSIBILITIES:

• Ongoing training and support for all associates and ensuring performance by Yamas brand and company standards.

• Ongoing review of staff to ensure adherence to established policies and procedures.

• Respond to inquiries concerning hotel policies and service.

• Enforce all cash handling and credit card policies, and verify banks and deposits at the end of each shift.

• Review daily front office work and reports generated by Night Audit.

• Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Rewards Reimbursement, Accounts Receivable, Credit Account Reconciliation, and Payroll.

Requirements and skills

Proven work experience as a Front desk manager or Reception manager

Thorough knowledge of customer service, office management, and basic bookkeeping procedures

Proficiency in English (oral and written) or any other language is a big advantage

Solid knowledge of MS Office, particularly Excel and Word

Excellent communication and people skills

Good organizational and multitasking abilities

Problem-solving skills

Hybrid work – home and office.

Details about the job:

· Daily work 09:00 – 17:00 Monday to Saturday

· Monthly fee of 1500 Euro

· The Job is in Limassol, both on and off-site.

. You will play a vital role in ensuring the business will operate smoothly.