Customer support representative - call center agent
- Τύπος εργασίας: Πλήρης απασχόληση
- Εμπειρία: Οποιαδήποτε
- On-site/Remote: On-site
Domino’s Pizza Cyprus is a growing vibrant company, part of the dynamic Domino’s worldwide pizza chain.
We are seeking to recruit a Customer Support Representative for our Call Center in Nicosia.
Key Duties & Responsibilities
• Assist customers via telephone or other support channels, respond professionally to customer orders or inquiries and act as an ambassador for the Domino’s brand
• Update customer related information on the Call Center software platforms
• Resolve product or service complaints at first contract, if possible, by clarifying customer complaints, determining the cause of the complaint, selecting and explaining the best solution, expediting correction or adjustments, following up to ensure resolution and communicating any complaints or issues via the allocated procedures and channels
• Call customers to gather feedback on their experience and communicate this feedback through the allocated procedures and channels
Requirements, Knowledge, Skills and Abilities
• Native Greek speaker
• Fluency in English
• Previous experience in a Customer Service role is considered a significant advantage
• Ability to stay calm under pressure
• Excellent customer communication skills
• Proven experience of PC and software applications
• Ability to work effectively in a team
• Excellent problem-solving capabilities
• Punctual, hardworking and reliable
• Show adaptability, resilience, efficiency, energy and initiative
Interested candidates can send their CV
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