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Account manager

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Limassol, Limassol - Zakaki

Posted: 02.04.2025 14:53 Ad ID: 5731111

Job type: Full-time
Experience: Any
On-site/Remote: On-site

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Key Responsibilities:

• Client Retention & Relationship Management:

◦ Act as the primary point of contact for existing clients, ensuring ongoing satisfaction and identifying opportunities for further engagement.

◦ Build and maintain strong relationships with key clients to foster loyalty and retention, providing personalized support and tailored solutions.

◦ Proactively reach out to clients to assess their needs, resolve issues, and offer additional services or products that may benefit them.

◦ Implement strategies to improve client satisfaction and retention rates, ensuring long-term partnerships.

• Customer Support & Problem Resolution:

◦ Address client concerns or complaints promptly, ensuring they receive the highest level of service and resolution.

◦ Collaborate with internal teams to solve client problems and enhance the customer experience.

◦ Provide timely and accurate responses to client queries regarding product offerings, order statuses, and other trading-related issues.

• Sales & Upselling:

◦ Identify opportunities for upselling and cross-selling products and services to existing clients.

◦ Work closely with the sales team to convert existing clients into repeat customers, ensuring continuous business growth.

◦ Monitor client behavior to identify at-risk clients and implement strategies to retain them, such as personalized offers or incentives.

• Client Feedback & Reporting:

◦ Gather feedback from clients to understand their needs and improve services.

◦ Provide regular reports on client retention metrics, feedback, and areas of improvement to management.

◦ Track client interactions and ensure all data is recorded accurately in CRM systems.

• Market & Product Knowledge:

◦ Stay informed about market trends, products, and services to provide clients with relevant information and solutions.

◦ Educate clients on new products, services, or industry developments that could add value to their experience with the company.

Qualifications:

• Proven experience in a client-facing role, preferably in customer retention, sales, or account management.

• Strong communication and interpersonal skills with the ability to build and maintain professional relationships.

• Excellent problem-solving abilities and a customer-centric mindset.

• Ability to manage multiple clients and tasks simultaneously while maintaining attention to detail.

• Proficiency in CRM systems and Microsoft Office Suite.

• Knowledge of the trading industry or similar sectors is a plus.

• A proactive attitude, with the ability to anticipate client needs and take initiative in providing solutions.

What We Offer:

• Competitive salary and performance-based bonuses.

• A dynamic, supportive, and collaborative work environment.

• Opportunities for professional growth and development in a rapidly growing company.

• A comprehensive benefits package, including health insurance, paid time off, and more.

• The chance to be part of a team that values innovation and long-term client relationships.

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